Communication, 6/e
Chapter One:
The Essentials of Human
Communication
Skills
? Self-presentation skills
? Relationship skills
? Interviewing skills
? Group interaction and leadership skills
? Presentation skills
? Media literacy skills
Intrapersonal
communication
Talking with one’s self to
better learn and judge self
? Interactions with a
person with whom
you have a
relationship
? Learn and reveal
about others and self
Interpersonal Communication
Interviewing
? Communication that
proceeds by
question and answer
? A method of selflearning,
gaining
counsel, and
achieving goals
Small Group Communication
In small groups, you
work with others to
solve problems,
develop new ideas,
and share knowledge
and experiences.
Public Communication
In public settings,
people inform and
persuade one another
to act, buy, or think.
Computer-Mediated
Communication
? Messages sent by
electronic or mass
means to a receiver
? Examples:
videoconferencing, email,
and instant
messaging
Linear Model of
Communication
Speaker Listener
Interactional View of
Communication
Speaker
Listener
Listener
Speaker
Transactional View of
Communication
Speaker/
Listener
Speaker/
Listener
Essentials Model
Context
Messages/Channels
Feedback
Feedforward
Messages/Channels
Source/
Receiver
Source/
Receiver
Noise
Communication Contexts
?Physical
?Cultural
?Social-psychological
? Temporal (time)
Sources-Receivers
• Encoding-Decoding
simultaneously
• Ideas and messages are coded
according to a shared meaning
the source and receiver
possess.
Messages
• Feedforward Messages
• Feedback Messages
• Metamessages
• Message Overload
Channel
• Face-to-Face Communication
• Computer-Mediated Communication
Noise
? Physical
? Physiological
? Psychological
? Semantic
? Signal-to-Noise Ratio
Effects
The consequences of communicating
? Cognitive
? Affective
? Psychomotor
Communication Competence
? Culture
? Critical Thinking
? Ethics
? Power
? Listening
Principles of Communication
? Adjustment
? Accommodation
? Ambiguous
? Involves content and
relationships
? Has a power dimension
? Punctuated
sequences
? Purposeful
? Inevitable,
irreversible, and
unrepeatable
Human Communication
Cultural Importance
? Universal
? Relative
? Demographic
? Sensitivity
? Economic
Interdependence
? Technology
? Ethnocentrism
Chapter One:
The Essentials of Human
Communication
Skills
? Self-presentation skills
? Relationship skills
? Interviewing skills
? Group interaction and leadership skills
? Presentation skills
? Media literacy skills
Intrapersonal
communication
Talking with one’s self to
better learn and judge self
? Interactions with a
person with whom
you have a
relationship
? Learn and reveal
about others and self
Interpersonal Communication
Interviewing
? Communication that
proceeds by
question and answer
? A method of selflearning,
gaining
counsel, and
achieving goals
Small Group Communication
In small groups, you
work with others to
solve problems,
develop new ideas,
and share knowledge
and experiences.
Public Communication
In public settings,
people inform and
persuade one another
to act, buy, or think.
Computer-Mediated
Communication
? Messages sent by
electronic or mass
means to a receiver
? Examples:
videoconferencing, email,
and instant
messaging
Linear Model of
Communication
Speaker Listener
Interactional View of
Communication
Speaker
Listener
Listener
Speaker
Transactional View of
Communication
Speaker/
Listener
Speaker/
Listener
Essentials Model
Context
Messages/Channels
Feedback
Feedforward
Messages/Channels
Source/
Receiver
Source/
Receiver
Noise
Communication Contexts
?Physical
?Cultural
?Social-psychological
? Temporal (time)
Sources-Receivers
• Encoding-Decoding
simultaneously
• Ideas and messages are coded
according to a shared meaning
the source and receiver
possess.
Messages
• Feedforward Messages
• Feedback Messages
• Metamessages
• Message Overload
Channel
• Face-to-Face Communication
• Computer-Mediated Communication
Noise
? Physical
? Physiological
? Psychological
? Semantic
? Signal-to-Noise Ratio
Effects
The consequences of communicating
? Cognitive
? Affective
? Psychomotor
Communication Competence
? Culture
? Critical Thinking
? Ethics
? Power
? Listening
Principles of Communication
? Adjustment
? Accommodation
? Ambiguous
? Involves content and
relationships
? Has a power dimension
? Punctuated
sequences
? Purposeful
? Inevitable,
irreversible, and
unrepeatable
Human Communication
Cultural Importance
? Universal
? Relative
? Demographic
? Sensitivity
? Economic
Interdependence
? Technology
? Ethnocentrism