Chapter 1
Communication
Human communication
Interpersonal communication
Impersonal communication
Relationship
Mass communication
Public communication
Small group communication
Intrapersonal communication
Encode/Encoder
Decode/Decoder
Message
Channel
Noise
Feedback
Context
Mediated interpersonal communication
Asynchronous interaction
Hyperpersonal communication
Cues-filtered out theory
Social information-processing theory
Media richness theory
Metacommunication
Emotional response theory
Communibiological approach
Social learning theory
Other-oriented communicator
Egocentric communicators
6 ways to improve communication competence
4 interpersonal communication myths
Chapter 2
Self
Self-concept
Self Esteem (Worth)
Attitude
Belief
Value
Subjective self-awareness
Objective self-awareness
Symbolic self-awareness
Social self
Material self
Spiritual self
Looking glass self
Androgynous role
Self-reflectiveness
Psychology
Personality
Communication apprehension
Social comparison
Life position
Face
Facework
Visualization
Reframing
Social support
Talk therapy
Social decentering
Specific-other perspective
Generalized-other perspective
Self-fulfilling prophecy
Need for inclusion
Need for control
Need for affection
Communication style
Assertiveness
Responsiveness
Self-disclosure
Social penetration model
Self-awareness
Johari Window Model – 4 panes
Communication privacy management theory
Dyadic effect
Chapter 3
Perception
Interpersonal perception
Selective perception
Selective attention
Selective exposure
Selective recall
Thin slicing
Superimpose
Punctuation
Closure
Passive perception
Active perception
3 stages of perception
Impressions
Primacy effect
Recency effect
Implicit personality theory
Halo effect
Horn effect
Attribution theory
Casual attribution theory
Standpoint theory
8 Barriers to accurate perception
Stereotype
Fundamental attribution error
Self-serving bias
Indirect perception checking
Direct perception checking
5 ways to improve perception
Chapter 4
Globalization
Gender
Race
Ethnicity
Discrimination
Culture
Sub-culture
Cultural elements
Enculturation
Acculturation
Cultural values
Masculine culture
Feminine culture
Uncertainty reduction theory
Low-context culture
Intercultural communication
Culture shock
Barriers to effective cultural communication
Improving intercultural competence
Ethnocentrism
Prejudice
Motivation
World view
Third culture
Empathy
Sympathy
Adapt predictively
Adapt reactively