SPC 101 chapters 1-5 study guide
Chapter 1 - Communication
Human communication
Intrapersonal communication
Interpersonal communication
Interviewing
Mass communication
Public communication
Computer Mediated communication
Small group communication
5 myths/beliefs
3 models
Communication Context
Sources/Receivers
Messages - types
Channels
Noise – 4 types
Effects
Principles
Adjustment and accommodation
Ambiguous
Content and relational dimensions
5 types of power
Punctuated and purposeful
Inevitable, irreversible, unrepeatable
Communication competence
Cultural importance
Cultural dimensions
Ethnocentrism
Chapter 2 - Self and Perception
Self-concept – 4 parts
Self- awareness
Johari window – 4 parts
Open
Closed
Blind
Hidden
Self disclosure – 6 factors
Rewards and dangers
Guidelines
Self Esteem (Worth)
Perception
5 stages of perception
Primacy effect
Recency effect
Implicit personality theory
Attribution theory
Stereotyping
4 steps to increase accuracy
Chapter 3 – Listening
Listening definition
- 5 steps
- Receiving
- understanding
- remembering
- evaluating
- responding
8 Listening styles
Empathic & Objective
Non-judgmental &Critical
Surface & Depth
Active & Inactive
Cultural differences
Gender differences
Chapter 4 – Verbal Messages
5 Principles
Denotative
Connotative
Abstraction
Directness
Meanings in people
Influence in culture/gender
6 principles
Confirmation
Disconfirmation & rejection
Ableism
Racism
Heterosexism
Ageism
Sexism
Sexual Harassment
Quid pro quo harassment
Hostile environment
Intensional
Extensional
Allness
Fact/inference
Indiscrimination
Static evaluation
Polarization
Chapter 5 – Non-Verbal Messages
Non-verbal functions (6)
5 functions
Body Movements - Kinesics
Emblems
Illustrators
Adaptors
Affect displays
Regulators
Appearance
Eye contact - movement
Facial expressions
Spatial Messages - Proxemics
4 zones of space
Territoriality
Artifactual Communication
Color
Clothing & Body adornment
Space decoration
Smell - Olfactics
Touch – Haptics
Paralanguage
Silence
Time - Chronemics
Appearance
Cultural Differences
Gender Differences
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